The Connor Group was founded in 1991 with one investor and $400,000 to purchase 680 apartment units (three properties) in Dayton, Ohio. Within five years it grew to 14 properties worth more than $100 million. It now has more than $1.5 billion in assets and has grown to include 46 properties in nine markets.
Although we’ve grown considerably and continue to post record-setting earnings, we’ve never lost sight of what operational excellence means to us. This is a service industry; and quality customer service is the foundation to our success.
In 1995, we became the first apartment operator to hire Gallup to design a scientific Customer Satisfaction Survey. This survey is administered semi-annually by an outside agency to help increase customer satisfaction.
Our Core Values
In 2013, The Connor Group formalized its core values, but really they’re nothing new. They’ve been associates’ guiding principles since the company was founded. The list served as both roadmap and reminder, bulleted items that describe who we are as a company and what we want to be.
- Do the right thing
- People count
- Live the Circle of Success
- Long-term trumps short-term
- Relentless pursuit of excellence